These terms are an agreement between LoanXsist ("LoanXsist" or "we") and the business that signs up ("the shop" or "you"). By signing up or using the system you confirm you have read and accept them. The Thai version prevails if the two versions differ.
1. Our service
LoanXsist is web and mobile software for shops to record customers, contracts, repayment schedules, payments, collections, income and expenses, and staff records. It is for business use only, and the person signing up must have authority to agree on the business's behalf.
2. We provide software, not credit
LoanXsist does not lend, take deposits, or hold or transfer money for shops or their customers. We are not a party to any contract between a shop and its customers, and we do not collect debts for shops.
The shop alone decides whom to lend to, what interest and fees to charge, and how to collect. The system calculates from the values the shop sets, and the shop must check that they comply with the law.
The shop must hold the licences and follow the laws its business requires, such as the rules on supervised personal loans and pico-finance, the Pawnshop Act, the Debt Collection Act, interest rate law, and the Personal Data Protection Act.
3. Accounts
Give accurate shop details when you sign up and keep them current. The owner is responsible for every staff account created in the shop, the permissions each one has, and keeping passwords private. Tell us right away if you suspect unauthorised use.
4. What you may not do
You may not use LoanXsist for any of the following. If we find, or are told with reasonable evidence, that a shop does, we may suspend or close the account immediately.
- Lending without a required licence, or illegal informal lending
- Charging interest, penalties or fees above what the law allows
- Collecting debts unlawfully, for example by threats, public shaming, or contacting unrelated people
- Collecting or using customers' personal data without a lawful basis
- Money laundering, fraud, or any other unlawful activity
- Trying to access other shops' data, attacking the system, or disrupting it
5. Your data
The data a shop records belongs to the shop. For the personal data of the shop's customers, the shop is the data controller and LoanXsist is a data processor acting on the shop's instructions. The privacy policy has the details.
The shop confirms it has a lawful basis for the customer data it enters and has given customers the notices the law requires.
6. Plans and payment
The Free plan has no expiry, within the limits shown on the pricing page. Pro is paid in advance for 30 days at a time by credit card, debit card or PromptPay, through Stripe. Nothing renews or is charged automatically.
Prices are those shown on the website on the day you pay. A price change applies only to rounds paid after it is announced. Fees already paid are not refunded, unless the law requires it or the service was unusable because of a fault on our side.
7. Leaving and closing the account
You can stop at any time. If you don't pay for a new round, there is nothing more to pay. Before leaving, export your data from the Reports menu. To close the account and delete the data, email us.
We may suspend or close an account that breaks these terms, or when ordered by a public authority. Unless the case is serious or urgent, we will give notice and time to export data first.
8. Demo shops
Demo shops show how the system works with sample data. The whole demo shop is deleted after 24 hours. Don't enter real customer data in a demo shop.
9. Availability
We aim to keep the system available at all times, but there may be maintenance windows or outages outside our control. We may change, add or retire features. If a change removes a core feature you have paid for, we will tell you in advance.
10. Intellectual property
The LoanXsist software, marks and content belong to us. You get the right to use them under your plan while your account is open. Don't copy, modify, resell or reverse engineer the system.
11. Limits of liability
The service is provided as is. We are not responsible for the shop's business decisions, unrecovered debts, legal liability arising from how the shop runs its business, or indirect losses such as lost profit.
Our total liability to a shop is limited to the fees the shop paid us in the 12 months before the event. This does not limit liability that the law does not allow to be limited.
The shop agrees to compensate us if we face a claim because the shop used the system unlawfully or broke these terms.
12. Changes to these terms
We may update these terms. For significant changes we will notify you in the system or by email at least 15 days before they take effect. Continuing to use the service after that means you accept the new terms.
13. Governing law
These terms are governed by the laws of Thailand, and the Thai courts have jurisdiction over disputes.
14. Contact
Questions about these terms: email info@loanxsist.com